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Retail Operations Leaders’ Supply Chain Velocity Summit 2026
- Agenda -

8.15

Doors Open: Refreshments

9.00

Welcome by summit chair:

  • Are you prepared for 2026 Agentic commerce!
  • International innovations turbo charging advancement
  • The leadership lens on critical priorities

- Patrick Rechsteiner, Founder, Rechsteiner.io

9.35

Fireside chat: Leading through Agentic Commerce: The 2026 Mind Set

A candid exploration of the 2026 GEN AI fuelled strategies that look set to regain competitive resilience.

- Jere Calmes, CEO, The Iconic
- Dan Ferguson, NORA Advisor and former CMO Adore Beauty

10.00

The ‘must do’ 2026 Gen AI infused engagement and retention strategies

  • Trialled ways to elevate AI in your email and SMS retention marketing today.
  • Revealing real-world examples from brands July, Fayt the Label, Muscle Nation, Koala, Meshki, and more.

- Esteban Calvo, Senior Partnerships Manager, Instant

10.20

Networking break and refreshments

10.45

Panel: updates from the latest pilots and tech adoptions

An assessment of the impactful tech elevating retail.

- Stephanie Michel, CMO, Ecosa
- Div Prakash, Head of Data Strategy & Insights, Adore Beauty Group
- Ovi Puscas, General Manager, eShopping Group

Host: Huw Griffiths, Head of Enterprise ANZ, Airwallex

11.25

Agentic AI and the future of decision making

  • A robust exploration of ‘experience waste’ and why data doesn’t always lead to better decisions
  • Why the real competitive advantage in an AI driven world is human clarity

- Damian Madden, Former Director of Digital Transformation and CX, Pernod Ricard and award winning CIO

11.55

Fireside chat: The incoming phase of Agentic CX and the rise of retail agents: practical implications for ANZ retail

- Goran Stefkovski, Chief Technology Officer, Kogan.com
- Jacqui Vieusseux, Industry Advisor - Retail and Travel, Salesforce

12.20

Making every experience sell: Relevance that sets retailers apart

  • Transforming your search box into an Intent Box: one intelligent engine that understands shopper intent in real time and adapts instantly
  • Orchestrate layered AI models that optimize for revenue per visit increasing conversion while protecting margin

- Alexander Mahr, Managing Director APAC, Coveo

12.40

Open discussion with delegates led by:

- Patrick Rechsteiner, Nora AI Advisor and guests

13.00

Lunch and networking

14.00

Amazon’s key principles in guiding innovation

  • Maintaining a grounded baseline in amongst heightened and relentless advancement
  • Understanding the elements that can be controlled whilst we enter the unknown
  • Key insights in Amazon’s innovation trajectory

- Rob Findlay, Head of Innovation, AWS

14.35

Breakouts commence:

Breakout Session 1

Tech leaders’ discovery workshop

A fast-paced interactive session exploring the pipeline new tech that looks set to carve advantage across ANZ retail: expect live demos, peer led tech debates and a peer group sense check on the essential investments this year

Designed for tech leaders across key functions

Breakout Session 2

CMO Masterclass: Leading in zero interface retail

This workshop explores how marketing leaders will adapt to Gen AI-driven discovery, agent-led search and board-level measurement shifts

Designed for Marketing and Brand Leaders across retail

Breakout Session 3

Price Wars, Promotions & Profitability in the Age of Gen AI

This interactive session explores how retailers are moving beyond reactive discounting toward AI-informed pricing and promotion strategies that protect profitability while driving growth. We’ll examine where Gen AI genuinely adds value, where it’s overhyped, and what foundations must be established to unlock measurable impact.

Designed for Merchandising, Operations and Commercial Leaders across Retail

16.15

Industry drinks reception

16.45

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